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General FAQs
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How do I obtain a new Club Card?
All Club Cards are available at your local store. If you need a replacement card, please check "replacement" on the Club Card application, and we will link your old Club Card to your new one.
Do you sell information obtained from my Club Card?
No. Carrs is committed to protecting our customer's privacy. Please Click Here to view our privacy policy.
How can I update my Club Card information?
To update your Club Card information, please Click Here. Your Club Card information can also be updated by calling us toll free at the following: In the U.S.: 1-877-723-3929
I would like to be able to use my phone number to get savings at the store instead of swiping my Club Card.
Please Click Here to update your Club Card Information.
I would like to request a donation from Carrs.
By way of background, we operate more than 1,800 stores and each store location has an annual donation budget to assist local organizations that serve their community. Our store managers are responsible for reviewing many requests each year and must carefully manage their budget. Our philosophy is to offer modest, in-kind donations to help as many groups as possible within the store's budgetary limits. For larger donation requests, please contact us to locate our Public Affairs office near you.
Can I apply for employment with Carrs online?
To learn about employment opportunities at one of our stores, feel free to apply in person. For all other employment opportunities including Pharmacy, Information Technology, Merchandising, Distribution, Human Resources, Marketing etc. please visit the Employment section of our website.
I purchased a gift card that does not have the balance on it.
If you purchased the gift card in a store, contact Safeway's Customer Service department at 1-877-723-3929 for assistance. Simply provide the activation and sales receipts information along with the inactive gift card # or packaging.
How do I obtain a copy of Safeway's annual report?
Please visit Investors Relations to obtain a copy of our annual report.