Health FAQs

Health FAQs

Introductions

We believe wellbeing is for everyone, which is why we are launching the Sincerely Health platform to help our customers eat, live and feel better, all while rewarding healthy choices with grocery coupons and discounts.

i. Eat Better: Learn about mindful eating and lifestyle diets and choose foods that support your needs.

ii. Live Better: See how behavior and lifestyle choices can impact your health. Define your goals, track progress via connected devices, and gain actionable insights.

iii. Feel Better: Manage prescriptions and refills, stay up to date on vaccines, and connect virtually with healthcare providers, all from the enhanced pharmacy experience.

iv. Get Rewarded: Receive grocery coupons for actions like creating an account, linking your pharmacy account, and more. You can also earn Healthy Points for progressing through goals and completing other healthy activities, which can be redeemed for more grocery discounts

v. Get Peace of Mind: Your information is protected and secured. Please see our Privacy Policy and HIPAA Notice of Privacy Practices to learn more.

Yes, the Sincerely Health platform is free to participate in, and you can earn Healthy points and grocery coupons for every eligible activity you complete

Account Management

a. From a Dashboard screen, click on the circle in the Top Right with your initials. This will open your Profile & Settings.

b. In Profile & Settings, you will have the ability to manage:
    i. Account Settings
   ii. Health data
  iii. App SettingS 
  iv. Access to Help and Support
   v. Ability to Sign Out of the app

c. If you have verified your identity, certain elements of your Profile will be locked, and you will not be able to edit these details. If you need help updating your profile information, please contact support for assistance. Click on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select “Help & Support Center” and then “Contact Us”. You will find email and phone support contact information specific to your grocery store banner.

From a Dashboard screen, click on the circle in the Top Right with your initials. This will open your Profile & Settings and select Privacy Center.  Here you can click Delete Profile to initiate the deletion of the profile.

From a Dashboard screen, click on the circle in the Top Right with your initials. This will open your Profile & Settings and select Notifications.  Here you can enroll and manage your communication preferences for:
   i. Text (SMS)
  ii. Email
 iii. Push (notifications through phone)

Based on your notification settings, you can choose to receive updates on the following:

  1. Sincerely Health: From Health Score updates to rewards and grocery offers, get info the way you like it delivered.
  2. Pharmacy Orders: Get updates when your prescriptions are being refilled, are ready for pickup, or have a problem.
  3. Pharmacy Medications: Get updates when your prescriptions are expiring, need to be refilled and dosage reminders.

Health Score

a. The Health Survey provides your personal Health Score, which helps you understand how your daily behaviors and lifestyle may affect your health and wellbeing.

b. Additionally, the information collected will help create your own personalized experience in the Sincerely Health platform.

Your score changes based on information about your wellbeing that you provide to us through the Sincerely Health platform. You can improve your Health Score by accomplishing the goals you set in your Sincerely Health account or through sustained activity over time.

No. We chose the survey questions and calculated your personal health score based on independent, third-party resources. However, the survey and score shouldn’t be taken as a clinical evaluation of your health (they won’t be reviewed by a medical professional) but are only for informational purposes to help as a starting point for your health journey.

The health benefits of physical activity are determined by sustained activity over time, not by a single workout. This is calculated through a type of averaging procedure (called exponentially weighted moving average) that looks back at your activities over the past 60 days. Because of this, if a workout you do today consumes less energy than your current average, your score will drop. This means that your score may fluctuate before stabilizing once enough data can be analyzed and averaged.

Health Goals & Activity/Sleep Tracking

Setting goals is the first step in the journey to a better you. Set your goals high, don’t stop til you get there and earn points as you progress.

a. If you have not set a goal before, you will see a prompt to start a goal on the main Health dashboard.

b. As you add goals to your active goal list, that list and your progress against those goals will be available to view on your Health dashboard as well.

c. Your Health Score is visualized by a wheel divided into seven lifestyle areas. As you navigate to those sections of the wheel, you can see recommended goals in those lifestyle areas and add them to your list of active goals.

Health goals fall into the four categories of Activity, Nutrition, Lifestyle, and Sleep. Goals across those categories are recommended based on information about your wellbeing that you share over time.

a. If you have enabled push notifications on your phone, you will be notified throughout the day for check-ins on your various goals.

b. In your notifications center on the dashboard, you will be prompted to check-in on your goals throughout the day. Some goals (like sleep for example) are prompted at different times since that might align more closely to when you would be completing those activities.

c. Many of the goals in the Activity, Sleep, or Lifestyle categories can be tracked directly from your connected device. If you don’t want to connect to a device, you can also manually track your activities following the steps below.

a. From the Health Dashboard screen, click on the “Activity” segment in the My Health Score wheel. This will open the Activity segment.

b. Once here, you should see a button to “Log Workout.” Select by pressing the arrow to Log Workout.

c. Search for your desired activity in the list of available activities or enter a “General Workout Session” if one of the options might not apply.

d. Enter the required data points (note that only data points with an * are required) and press Save and Continue.

  1. From the Health Dashboard screen, click on the Sleep segment in the My Health Score This will open the Sleep segment.
  2. Once here, you should see a button to Log Sleep. Select by pressing the arrow to log your sleep time and duration. 

  1. From the Health Dashboard screen, click on the Physical Health segment in the My Health Score This will open the Physical Health segment.
  2. Once here, you should see a button to Log Metrics. Select by pressing the arrow to log body values including height, weight, etc.

No, there isn’t a way to manually track your steps, but most smartphones are able to track steps via Apple Health or Google Fit. Please follow the instructions to connect your device to get rewarded on walking goals and/or step count daily.

Connected Devices

a. You can connect your Apple Health Kit, Fitbit, and Google Fit to your Eat Better, Live Better account.

b. For Apple Health Kit, this includes integration with the health data that is stored on your iPhone 5s or newer and to your Apple Watch.

c. Google Fit is the integration for your Android phones and Android supported smart devices and watches.

d. Note that connected devices are made by device and not by account. If you have multiple accounts on one device, your account will be able to track your activity based on device permissions on your device.

Linking your smartwatch, fitness tracker or health app to Sincerely Health will help you retrieve personalized insights and track progress in real-time, all in one place.

We are committed to providing you with a secure place where you can achieve better health. When you choose to connect your smartwatch, fitness tracking or health app, we only collect the data that you choose to share with us, including active energy, exercise minutes, steps, walking + running distance, workouts, sleep, and mindful minutes.

Sincerely Health Rewards

Healthy points are available to registered Sincerely Health users who start and complete actions and goals within the Sincerely Health platform.

Healthy points are earned by completing eligible activities within the Sincerely Health platform and do not require purchases to start earning points. Carrs for UTM points are earned for every dollar spent on qualifying grocery, pharmacy and other purchases.

Points can be earned through a variety of actions within the Sincerely Health platform, from starting and completing goals to tracking your activity or steps. There might even be a couple of surprises to get you started!

Healthy points can be redeemed for certain grocery coupons available within the Sincerely Health platform. To view and exchange healthy points for available coupons, navigate to the Rewards page from within the Sincerely Health platform..

Healthy points expire on an annual basis. To see more details about points expiration navigate to the My Health Rewards Activity page within the Sincerely Health platform.  Once your Healthy points are exchanged for grocery coupons and you clip the coupon, you will have 30 days to redeem your grocery coupon before it expires.

We want you to get rewarded for healthy choices, but there are some restrictions on the number of times you can earn points for completing a specific goal or action to help make goal setting fun and doable. Research shows we do better when we’re focused on a few goals at a time.

Once clipped, coupons will be automatically added to your grocery account. During your next qualifying purchase (in-store or online) the coupon will be applied automatically to your account.

Pharmacy

You will need to download the new version of the grocery app and pharmacy services are now included in one place! To access pharmacy services, you will need to create a new individual profile that is customized for your pharmacy records. Your new profile for Health and Pharmacy will need to be setup with different credentials than grocery and the previous pharmacy app.

You can view and manage your prescriptions, request refills, receive refill reminders, access vaccination and immunizations records, schedule appointments for vaccines and immunizations, and locate pharmacies.

A unique email and phone number is required for a new account. If you share an email address or phone number, you will not be able to create multiple accounts from that information. A future Family Care feature is planned for the capability to do so. You may have already registered, and you can try to login and use the “forgot pin” prompt.

The identity verification questions come from Experian, a trusted third-party partner. We need these extra questions to keep your identity safe and secure. We do not have control over what questions you get asked, nor do we have access to the information provided.

No, you will still be able to access some pharmacy services, like refilling a prescription or scheduling vaccines, without an Eat Better, Live Better account.

The app has the capability to recognize if you already have an account set up for Health & Wellness.

This should rarely or never occur. Please contact your support team for more help. You can find your banner’s specific support contact information by clicking on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select “Help & Support Center” and then “Contact Us”. You will find email and phone support contact information specific to your grocery store banner.

Transfer requests may require 3 to 5 days to properly reflect in the app/website. Please contact your pharmacy if you have not heard from us and you would like to check the status of your prescriptions.

Please contact your pharmacy for further assistance.

Our app only shows vaccines administered by an Albertsons company pharmacy and are not tied into external pharmacies or state-based registries.

Yes. That number is called a short-code and is what the application uses to communicate those notification messages.

Currently, when your prescriptions are ready for pickup, you can simply visit the pharmacy to pay and sign for your prescriptions. Alternatively, you can have prescriptions delivered or shipped if they qualify. In a future release, you will be able to pre-pay and sign for pickup through the app to speed up checkout at the pharmacy. If you experience any problems with payment for delivery, please contact support.

Privacy

Yes, we implement and maintain security measures and controls to protect your information. And we share your information with our business partners as described in our Privacy Policy.

  1. From a Dashboard screen, click on the circle in the Top Right with your initials. This will open your Profile & Settings.
  2. In Profile & Settings, navigate to Profile & Settings-Important Documents where you can view and update preferences as applicable

Feedback and Support

Click on your initials in the right corner of the screen to access your Account Settings menu. Scroll down and select Help & Support Center and then Contact Us. You will find email and phone support contact information specific to your grocery store banner.